Rug Warranty

 At Rughz , we stand by the quality and craftsmanship of our products. Our rugs come with a product warranty that ensures peace of mind and confidence in your purchase. Our warranty covers manufacturing defects for up to 24 months, depending on the rug's construction type.

Warranty Coverage

Our rug warranty covers a range of products with varying warranty periods based on the weave type:

Weave  Months Warranty
Hand Knotted, Tibetan, Patchwork  24 Months
Hand Tufted, Handloom, Flat Weave, Shags, Hand-woven    6 Months

 

If you encounter a manufacturing defect within the warranty period, we are here to help. Please notify us via email at support@rughz.com or call +91 9001291100. Please include three images of the damaged rug/carpet. If the defect is covered under our warranty policy, we will provide you with the best possible resolution.

How to Claim Your Warranty?

Notification: Please email us at support@rughz.com or call +91 9001291100 and provide three images of the damaged rug/carpet.

Assessment: We will assess the defect to determine if it falls under our warranty coverage.

Resolution: If covered, we will offer the best possible resolution, which may include repair or replacement.

Proof of Purchase: Ensure you have the original proof of purchase, as warranties are non-transferable.

Terms and Conditions

Logistic Charges: The customer bears logistic charges. However, Rughz can arrange for pickup and delivery for your convenience.

Warranty Period: If a rug is replaced under warranty, the remaining period is based on the original purchase date.

Non-Transferable: Warranties are non-transferable and only valid for the original purchaser.

Exclusions from Warranty

Certain conditions are not covered under our warranty:

Shedding: Regular vacuuming in low power mode can reduce shedding.

Sprouting Pulls or Loss of Single Tufts: These are considered normal and not covered.

Color and Texture Changes: Natural fibers and dyes may change color and texture due to exposure to sunlight, humidity, heat, or atmospheric gasses.

Rolling Marks: These can disappear with routine vacuuming.

Matting and Crushing: Proper maintenance can minimize these effects.

Odor: New rugs may have a scent that dissipates when placed (back side up) in direct sunlight for 24 hours.

Why Choose RUGHZ Rugs?

Quality Assurance: Our rugs are crafted with the utmost care and undergo strict quality checks.

Customer Support: We provide dedicated customer support to address any concerns promptly.

Expert Craftsmanship: With decades of experience, our artisans create masterpieces that stand the test of time.

Contact Us

For more information about our rug warranty or to claim a warranty, call us at  +91 9001291100 or email us at support@rughz.com. To learn more about our policies and services, visit our website at https://www.rughz.com.